SLES Program · Communication
Customer Service
Learn how to communicate confidently in real-world situations.
Program overview
Customer Service Skills is a structured program designed to develop participants' ability to communicate, interact, and respond appropriately in everyday and workplace situations. It focuses on building confidence in engaging with others, understanding social expectations, and delivering basic service interactions in a supportive environment.
Why it helps
Builds essential communication skills required for everyday life and employment environments — useful well beyond customer-facing roles.
What participants gain
- Improved communication and interaction
- Increased confidence in social settings
- Better understanding of customer expectations
What you'll cover
Greeting and interacting with customers
Taking simple requests and orders
Listening and responding appropriately
Handling basic service scenarios
Role-play activities
How it runs
Length
10-week term-based program. Participants can continue into other programs over time.
Each week
2 sessions per week, 5 hours per session, in a supportive small group.
A typical session
Structured learning and practical activities, with facilitated breaks built in.
Breaks
A 45-minute lunch break and two 15-minute tea/coffee breaks — all supervised and facilitated to support social interaction and peer engagement.
Programs are delivered as non-accredited employment and skills development programs.
About
School Leaver Employment Support (SLES)
Structured pathways supporting independence, confidence, and workplace readiness.
About the program
The School Leaver Employment Support (SLES) Program is designed to support NDIS participants and school leavers in developing practical life, community, and employment skills through structured, hands-on learning experiences.
Programs focus on building confidence, communication, independence, teamwork, workplace participation, and community engagement in supportive real-world and simulated environments.
Program structure
Participants enrol into structured 10-week term-based programs and may continue progressing through multiple programs over time based on their goals, interests, and support needs.
Programs are delivered in supportive small-group environments with practical learning activities, workplace simulations, community participation, and routine-based skill development.
Participant outcomes
Participants may develop:
- Workplace confidence and communication skills
- Teamwork and social interaction skills
- Independence and daily living skills
- Community participation and travel confidence
- Workplace readiness and employability skills
- Confidence participating in structured learning environments